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Privacy Policy

Purpose of this privacy policy

This privacy policy aims to give you information on how Mbata Store collects and processes information about you whether you are a Supplier, a customer who shops at a mbata store-powered e-store, a partner or a visitor. By using any of Mbata Store’s Services you are agreeing to the terms of this Privacy Policy.

It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your data.

Changes to this privacy policy and your duty to inform us of changes

We keep our Privacy Policy under regular review and we may modify or update the policy from time to time. Where the changes will have a fundamental impact on the nature of the processing of your data or your rights, we shall notify you in advance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Statutory provisions or enactments shall, unless the context otherwise requires, include references to any amendment, modification, extension, consolidation, replacement or re-enactment of any such provision or enactment (whether before or after the date of these Terms) and to any regulation, instrument or order or other subordinate legislation made under such provision or enactment unless any such change imposes upon any Party any liabilities or obligations which are more onerous than as at the date of this Agreement.

  1. Privacy for Supplier

Introduction

If you are a Store Owner using Mbata Store to power your business, we collect and use your personal information to provide you with the use of our platform and its services, and generally to help you better manage your business and your relationship with your customers.

What information we collect about you

We collect personal information when you sign up for Mbata Store, when you use our platform, or when you otherwise provide us information. We may also use third party service providers to help us review accounts for fraud or other concerns. In general, we need this information for you to be able to use our platform.

Information we collect include: information you provide us about you and your business, like your name, company name, address, social media, email address, and phone number; Payment information you provide us; Information about how you access Mbata Store website, your account, and our platform, including information about the device and browser you use, your network connection, your IP address, and details about how you browse our websites and platform. We collect some of this information by using “cookies” or other similar technologies directly from your device; Copies of government-issued identification you provide us.

When and why we share your information with others

Running a business is hard, and we work with a variety of companies to help us provide you with a range of services to help you support your business. We sometimes share your personal information with these companies to help us provide you with Mbata Store services.

We also share your personal information with others: to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract (like our Terms of Service); to help us conduct marketing and advertising; to comply with legal requirements, or to respond to court orders, or other similar government demands; if we merge with or are acquired by another company;

Mbata Store doesn’t control how these services use your personal information, and you should review any other service you use to make sure it meets your privacy expectations. When you choose to use non-Mbata Store services, we tell you what information we will share with that service at your direction, so you can decide whether you want to use the service.

Your rights over your information

We believe that you should be able to access and control your own personal information no matter where you live. 

Because we need your personal information to provide Mbata Store services, we generally keep your personal information while you use Mbata Store products or services. We then retain your information before we begin our process to anonymize your personal information. We don’t do this immediately in case you reactivate your account, or if there is a legal complaint or audit relating to your business. If you have questions about this process, please contact our Mbata Store Support team. Please keep in mind that after we anonymize your personal information, we may continue to use non-identifiable information to improve our services.

Finally, we do not and will not “sell” any information that is personally identifiable. From time to time we may release market, sales, retail studies that aggregates your data but never anything that will enable you to be personally identified.

  1. Privacy for customers who shop at a Mbata Store-powered e-store

Introduction

If you have visited or made a purchase from a mbata store-powered store, we collect and use information about you as our customer.

What information we collect about you and why

Information we collect includes: information you provide about yourself like your name, delivery address, email address, phone number, and payment information; Information about how you access our website or mbata store-powered e-stores, including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our websites and platform. We collect some of this information by using “cookies” or other similar technologies directly from your device.

When and why we share your information with others

We may share your information with our service providers and suppliers. Outside of these service providers, we will only share your information if we are legally required to do so (for example, if we receive a legally binding court order or subpoena).

Your rights over your information

To make a request about your personal information contact Mbata Store Support team and we will gladly assist.

  1. Privacy for partners

Your rights over your information

We believe that you should have the right to access and control your own personal information, no matter where you live. We retain your personal information until you tell us to delete it. Please email us at support@mbatastore.co.tz if you would like to access or request that we delete your personal information. Please keep in mind that after we anonymize your information, we will continue to use non-identifiable information to improve our services.

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