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Frequently Asked Questions

Do I need an Account to order in store?

Yes, you need to have an account with Mbata Store to be able to pay and receive a tracking number for your ordered items

1.              Discount

Discounts are promotions set by the store for all products. You can enjoy discounts or free shipping when your total paid order amount reached the requirement of the particular ruleset on the items

2.              Service commitment

Service Commitment is limited to part of the products, specific as follows:

1.               RETURN POLICY

If you received the product damaged you may take picture and send to us immediately, if verified damaged then will refund to you fully within 7 days

2.               Local Product

The product will be delivered to you in a short time for they are in your country.

3.               Wholesale Discount

The preferential price of ordering more quantity at one time

3.              Feedback/Reviews

After you completed an order, you have the right to make a comment. The feedback would display in product's description. Different rates show buyers' various attitudes toward the item.

Then the score you finally see is based on all the rates, for instance: 4.8

4.              Wish List

Add products to the Wishlist, and we will inform you when the price is lowered

You can find your Wish List in My Mbatastore

Put the products you want to buy in your cart, then you could buy them at one time by paying by MPESA, TIGO PESA, AIRTEL MONEY



All air shipment normally takes 7-12 days to be delivered. For the heavy product, which comes by sea, it takes 21-30 days to be delivered.



By air normally take 7-12days

By Sea normally takes 21-30 days

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